Public facing workers can help us through the reccession

I know someone needs to do the job and all but are Toll collectors hired for their lack of personality? Good grief, you can't even see their faces in their lofty perch when sitting in a small car.

There are daily contacts with public service employees and rarely do you get a smile or a hint of a personality. This gets me thinking that these employees are key to getting us all through the recession. Perhaps they should all be trained in empathy skills. Or even better, comedy skills! What fun it would be to see tube and rail workers doing a bit of stand-up or executing comedic pratfalls. Tube and train drivers making comic observations about the days events.

Hmmm... I see a gap in the market for staff training!