Public facing workers can help us through the reccession

I know someone needs to do the job and all but are Toll collectors hired for their lack of personality? Good grief, you can't even see their faces in their lofty perch when sitting in a small car.

There are daily contacts with public service employees and rarely do you get a smile or a hint of a personality. This gets me thinking that these employees are key to getting us all through the recession. Perhaps they should all be trained in empathy skills. Or even better, comedy skills! What fun it would be to see tube and rail workers doing a bit of stand-up or executing comedic pratfalls. Tube and train drivers making comic observations about the days events.

Hmmm... I see a gap in the market for staff training!

organizational disconnect

Daily blogging will be difficult. Pointless unless there is something worth saying.

So what is it about organizational disconnect between the senior team and line staff anyway? You would think that with the deluge of leadership material available at your fingertips that senior leaders in companies would really figure out that connecting in a sincere way with staff and middle management shouldn't be left to high level pronouncements. In fact leaders should mix it up with people daily. Only if they really want to keep their finger on the organizational pulse.

All too often leaders are surprised when change weary staff lose morale and the culture takes a hit. Being surprised means they are disconnected.